Customer reviews of Arena Cars Ltd

By Renu B on 29 July 2019 | Purchase not verified

Let say straight...professional trader. Perfect with all parts of service during buying my first car and helpful to finish transaction. Arena Cars Ltd offers amazing service, warranty ect.

Reply from Arena Cars Ltd on 29/07/19

Thank You Renu, we’re glad you’re happy with the new car and our service. Any help we can be in the future please get in touch. Kind Regards The Arena Team

By Richard P on 14 June 2019 | Purchase not verified

Fantastic customer service from start to finish. Made buying the car a pleasure and straight forwards. Highly recommend buying your next second hand car from Arena Cars. Have bought all our previous cars from large dealerships and never had this high level of service

Reply from Arena Cars Ltd on 30/07/19

Hi Richard, Thanks for your kind words especially in regards to our great service it’s really appreciated. Hope you’re still loving the new car, any help we can be please get in touch. Kind regards Tony & The Arena Team

By Bethan W on 07 December 2018 | Purchase not verified

We went and viewed the car and the owner greeted us and took us through the specs. We then went out on a test drive and the owner was very friendly and helpful. After discussing the details the owner said he would run the car through a new MOT and service, which was a great part of the sale. We also met the owner's mum who was also very helpful and provided us with all the relevant information. After going away to think about the car we decided to go with Arena Cars because of it's great customer service but also how good the car was. Would 100% recommend and will definitely use them again in the future!

Reply from Arena Cars Ltd on 30/07/19

Hi Bethan, thanks for the lovely 5 star review and we look forward to meeting you again when it’s time for the next car. Kind regards the arena Cars Team

By Louise K on 12 November 2018 | Purchase not verified

I recently purchased a car from Arena and i can not fault them at all. They were incredibly helpful and professional. The car was MOT'd, Cleaned and had body worked repaired prior to my collection. Would highly recommend.

Reply from Arena Cars Ltd on 13/11/18

Thank you very much for choosing us to buy a car from. It was a pleasure to deal with you. Thank you for your lovely review. Kind regards Angela and Tony.

By Alex G on 16 October 2018 | Purchase not verified

They waited for me to be out of warranty despite knowing they sold a car to me with many faults. Out of warranty the car broke down and cost £1200. Despite the fact I took the car into them on 2 occasions to try to get them to fix the car (whilst under warranty), they refuse to accept they had any fault in the breakdown, which they failed twice to identify as a fault in the car. I took the car to a mechanic who told me that they had not serviced the car. The Vauxhall garage then had to update the car's computer as it was out of date. Arena called both of these companies liars who both used me for finical gain, then called me a liar. The male owner then invited me in to Arena to work something out and proceeded to call me a liar, violently shout at me and slam paperwork on the table. Funnily, 2 customers came in whilst he was being aggressive, he instantly calmed down and went on telling a story to me making me out to be a bad customer so the other customers would blame me not Arena.

Reply from Arena Cars Ltd on 24/10/18

Hi Alex, There is 2 sides to every story, I’m sorry you’ve had a problem with your car outside of the warranty period. As a good will gesture we booked you into to our workshop to fix your dpf filter not regenerating on the 6th June (2 months out of warranty), but you failed to bring the car to us. We had no contact then until October, you continued to drive the car 4/5 months ignoring warning lights on your dashboard. Because the dpf wasn’t able to regenerate after months of neglect (ignoring warning lights) it naturally became so blocked it needed to be replaced. You also accused us of not servicing your car, even after I provided you hard faxed copies of service items ordered and fitted to your car from Whoppee motor factors with your vehicle reg number on. I wasn’t in anyway violent or aggressive towards you, the reviewer Tabitha C (who has left a 5 star review) was in the office at the time of this discussion and a witness this was not the case. Please read all our other reviews.

By Ian P on 29 December 2017 | Purchase not verified

Very friendly and honest car dealer Had a couple of bulb issues in the first week Renewed without any problem Had my car for nearly 3 months no problems Then out of the blue loads of issues The staff at arena cars took on board what happened and the fault which turned out to be an intake manifold which had to be replaced they replaced it without any complications and no cost to myself £700 I did take out a warranty with the car but unfortunately this part was not covered But they replaced it regardless Fantastic customer service I would highly recommend this used car dealership to anybody Many thanks to all the team at arena cars

Reply from Arena Cars Ltd on 30/07/19

Hi Ian, thanks for leaving us this great review on our after sales service. We always look to keep our customers happy even after the warranty period expires. We’re all about tomorrow’s business. Kind regards Tony